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10 things people forget about launching a membership site

Maybe you’ve heard about the good, the bad, and the ugly when it comes to launching membership sites. I want to talk about the things people forget about when it comes to launching a membership site. 

In many cases, we skip right through all of the work that goes into launching a membership site. These are the things folks often forget. The things that make membership sites successful. Hear that? I said “successful”. I didn’t say easy. Doing all of these things won’t be easy. But, doing them will set you up for success. 

Here are 10 things people forget about launching a membership site:

#1 Forgetting to have a plan.

Most people I talk with about membership sites start at the wrong place. They buy domains and spend all kinds of money. Listen, don’t start working on building out your site. If you are doing that now—stop! 

Where should you start? Whatever type of community leader you're looking to be online, start with pen and paper and design your plan. You must start with a plan before you make too many other steps. What should be part of your plan? I’m glad you asked. In creating a plan for your membership site, think through and list out your goals, your audience—who you’ll want to attract to your site, revenue structure, messaging, onboarding, and so on.

#2 Forgetting to clarify membership offerings.

Here’s what I often see: people are in love with what they do. Great, it’s your passion. I appreciate that. But, we often get too cute. Don’t make things too cute. People won’t understand.

For example, title your membership tiers as something people would identify themselves and not something that you understand for backend office terminology. I see this way too much. Err on the side of descriptive when you can’t decide. Be LESS creative if you need to! 

Also, be sure, somewhere on your site, show a list of everything they get for that membership tier. Use a bulleted list if you have to. But, be clear and take time to clarify your offer to followers. 

#3 Forgetting to welcome followers well.

Once you have a customer, it’s easy to think you’re done. But, you can’t think this way. Getting a customer is just the start! Seriously, just go ahead and assume buyers' remorse and your great effort to combat that remorse. 

Want to know a few things worth remembering once someone becomes a paying customer? Welcome the new customer quickly to say thanks for joining. You’d be amazed at how often communication stops for customers. Show your new customer right away the value and the next steps they should take. Try and focus on two or three key next steps. Don’t overcomplicate this process. Make it as simple as possible for your buyer. Remember, they are new and they don’t know their way around yet. It’s your job to teach them and order their steps so they get the most from your site. This is a great way to get more followers on your site.

#4 Forgetting to explain the value of the membership. 

Here’s what I mean by this: tell folks what they get when they sign up! Create a list to show people the value of your membership. Spell everything out! Make a dedicated page to explain the value of membership. Too many details are a good thing here. 

Protip: add member testimonials. Make them short and sweet. But, show them on your site! This step is one many people often forget. You can’t forget it. Do it!

#5 Forgetting to share testimonials from members. 

Now that I mentioned testimonials. This, if remembered, is often done incorrectly. Be sure you capture testimonies from people in your community. I know, that should be standard. You’d be surprised! Here’s what you need to remember: show the testimony with a photo to make it more personal and real. 

Use testimonies both for selling memberships but also for reinforcing the purchase people have made. Recall step three of this list—or have you already forgotten?! 

#6 Forgetting to make it simple. 

I can’t stress this enough. Make the process simple. Direct visitors to the “Join Now” button all over your site and in your navigation. Yes, it’ll feel salesy. But, it’s not. It’s helpful for interested visitors. It's literally how you can make money with your site. They need to know where to go to join. Also, try not to ask too many questions when inviting them in to join. We want this to be a simple process. Protip: Make sure you’ve walked through the process yourself with a different email. Test. Test. Test.  

#7 Forgetting to repeat the offer often.

Make the offer early and often. Make it look consistent through your website and emails. Don’t assume people see or catch the idea the first time around. It’s said you need to see something or hear something seven times before it sinks in. Let that sink in!

#8 Forgetting to offer gifting options.

If your site is done well. Customers will want to give it to others as a gift. Plan for that! Allow people to give membership to your community as a gift. Make sure your members know they can gift it to others. Run promotional campaigns to customers at key times of the year about your gifting options. 

#9 Forgetting to pick the right platform.

The right platform is the one that fits your needs. Choose the online membership management software that can help manage and automate as much of the steps in the post as possible. Consider all the things you want to offer your members when selecting a platform. Make a list. It’s much easier to have it all in one place. For example, member content, courses, events, groups, email automation, you get the idea. Keep the list of your priorities handy. 

#10 Forgetting to launch with a marketing campaign.

Launch a marketing campaign around your membership. Plan to run that campaign more than once, think of doing it seasonally. You’ll be tired of hearing your campaign before others are tired of hearing it—hopefully! Consider what’s new. You’re working on your site all of the time. Get everyone excited about what’s new in your membership offering for your next campaign. 

Bonus: Forgetting to make a checklist. You have to have a checklist. Or, you’ll get lost on the newest, most expensive platform with all of the promises. We have you covered here. Grab your pre-launch checklist. Happy launching!

 

5 ways to monetize your communityNeed more help taking your community digital?

You want to have a dynamic and multi-dimensional community that thrives. In order to do that, you need a strategy of both online and offline engagement. This guide will help you think through your approach to engaging a virtual community. Download the free eBook: How to Take Your Community Digital.

 

About the author: Will Rogers is the Founder and CEO of CauseMachine. Will’s career has been spent leading organizations and helping to mobilize communities to a shared vision. He has served in various leadership roles to build community engagement and movements teaching him valuable hands-on skills and experience. Will has developed business and community engagement strategies for dozens of organizations in nearly 50 countries. He and his wife have two sons and now live in Kentucky after two decades in Colorado.


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7 secrets behind the curtain of event management software

Event management isn’t easy. Event management software can be even more difficult to grasp. Things change so much and so often. I want to give you a look behind the curtain of event management software for this post. 

When it comes to event management and software, there are seven secrets I want you to be aware of. I think knowing these seven secrets will give you the advantage you need to thrive with your ministry or business. 

7 secrets behind the curtain of event management software 

Secret #1: Ask the right questions. 

You no doubt have lots of questions when it comes to event management and software. Let I talked about recently when it comes to online membership management software, asking the right questions for you and your ministry or business is important. Asking the right questions early and often can set you on the right course for success—and have you not get on the wrong track to start with!

Here are just a few questions you should be asking:

  • What do I need my event software to do most?

  • What experience do I want an event attendee to have?

  • Who all is involved in my event—from attendee to manager to post-event?

  • What is each person (or group) at my event looking for?

  • How is my event different from other events?

  • What tools do I need for my exhibitors?

  • What tools do I need for my speakers?

Secret #2: Know the features that matter to you. 

With so many unique features to look for, what should you look for and what features are the things you might consider as part of your event strategy? 

I have a few ideas of some features that are both important and what features that might matter to you: 

  • Turning event attendees into members (memberships)

  • Keeping them engaged after the event in a group

  • Ability to recommend content, exhibitors, and other attendees to participants

Secret #3: Know the tools that get the job done.

There are so many tools. Depending on which software you’re using, it’s tough to know what’s most important. Here are a few tools I’d consider to be core event module tools that are worth your time to review:

  • Analytics and Reporting

  • Financial Management

  • Attendee Registrations

  • Exhibitor Registrations

  • Speaker Management

  • Volunteer Management

  • Email and Communication

  • Live or Virtual Facilitation

Secret #4 It’s about your attendee's experience.

From the start of marketing your event, through the actual event, and on to post-event experience for your attendees, there are many things that are a must for your attendees when it comes to the event experience. 

It’s important you know what type of experience you’re hoping to deliver to your attendees. Here’s teh way to frame your attendee’s experience. I think of the experience in three stages: 

  1. Preparing people well before the event

  2. Creating a great live/virtual experience

  3. Following up well after the event

Secret #5 Have the bigger picture in mind.

This is big! Is what you’re planning just an event or are you inviting people into more? I asked this to a 20,000 person event a few years back—one that has a global legacy—and they said they were simply an event and not a movement. Sadly, I think most events think the same way.  

But if your event is leaving a lasting impression and building a tribe then you certainly might have a movement on your hands. It’s all a matter of perspective. Is your event only about getting the most people to attend that you can? Is an event a one-and-done experience for people or some obligation or is your event a stepping stone to what’s next? Challenge yourself to consider shaping your events for the purpose of creating a movement. What do you have to lose?

Secret #6 Integrations are important. 

Integrating data is important. I’ve listed here a few vital questions worth your time at this state. 

What data do you need to bring over from your events to systems like CRM or automated marketing tools?

How is that data going to move from the event to the other system?

A few examples of what you might use are as follows:

  • API

  • Zapier

  • Manual export and import

What data is actually needed? Seriously, ask yourself what you’re going to do with each and every piece of data before building any integrations. Unless the data is useful, you can get in trouble and spend lots of money and not have useful insights.

What best practices will you want to follow -- that will need integrations?

  • Email automation: Create attendee drip campaigns once registered

  • Contact information: Logging attendee data in your CRM system

  • Text: Sending attendees text messages

  • Event to CRM: Adding attendee to general marketing communications

Secret #7 Know your budget. 

I saved the best for last! Setting a budget is the best thing people forget to start with when it comes to event management software. Don’t start shopping before you have a handle on your budget. Keep that figure close in your pocket. 

Every event platform is different in how they charge, some things to consider:

  1. Subscription costs - monthly, quarterly, annually -- many cases -- the longer you subscribe the lower the expense. 

  2. Contract lengths

  3. Per ticket charges

  4. Exhibitor lead capture charges

  5. Number of contacts expense

  6. API charges

  7. Zapier charges

 

So, we’ve covered a ton in this post. Did these secrets spur you to think? Trust me, if you start with asking the right questions, if you know the features that matter most to you, if you know the tools that fit your needs if you make things about your attendees' experience, if you start and keep the bigger picture in mind, if you understand the importance of integrations, and you keep your budget in front of you, you will thrive knowing you have done your due diligence when it comes to event management software. 

 

5 ways to monetize your communityNeed more help taking your community digital?

You want to have a dynamic and multi-dimensional community that thrives. In order to do that, you need a strategy of both online and offline engagement. This guide will help you think through your approach to engaging a virtual community. Download the free eBook: How to Take Your Community Digital.

 

About the author: Will Rogers is the Founder and CEO of CauseMachine. Will’s career has been spent leading organizations and helping to mobilize communities to a shared vision. He has served in various leadership roles to build community engagement and movements teaching him valuable hands-on skills and experience. Will has developed business and community engagement strategies for dozens of organizations in nearly 50 countries. He and his wife have two sons and now live in Kentucky after two decades in Colorado.

 


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5 things to consider with online membership management software

When it comes to online membership management software, there are a lot of things to consider. Let’s look at five key things to think through. 

First, we’ll examine the key tools you might need. Second, we’ll look at how you will evaluate the software—what will be your most important features. Then, we’ll look at integrations you will use most of the time. After that, I’ll point you to thoughts on whether you can manage an all-in-one vs. cobbled together and some pros and cons. Finally, I’ll ask you to consider the sun in your ecosystem. What is “the thing” you are known for or the thing for which most of your brand should point to. Let get after it.  

Here are five (5) things to consider with online membership management software: 

#1 Examine the key tools you will need.

To start this whole process. I find it most helpful to review the key tools I love and the tools I actually use the most in my arsenal. Once you know that, you’ll be less likely to get interested in the bells and whistles of features that you won’t ever use. 

For example, these are a few of the key tools I’ve found useful in dealing with many clients: 

  • Member Directory - directory of members to connect with each other

  • Member Management - dive into member details and history

  • Direct Messaging - means for members to engage with each other

  • Member Stories - ways for members to share personal stories with a community

  • Payment Processing - managing membership payments and discounts

  • Access Restrictions - limiting access to membership levels

  • Privacy Management - ability to set personal profile privacy and access

  • Comment Management - tools to allow members to comment on content

  • Discussion Boards - ongoing conversations around key topics

#2 Consider how you will evaluate the software.

When it comes to picking a member management software. Consider what features you need most? Are there features you simply can’t live without? Make sure you note these things so you don’t lose sight of them in your research.

For example, if how a membership software integrates with your other systems is a priority, write that down—and ask those questions early and often. Trust me, it will save you a ton of time in the process. You won’t waste time on things that look great—but actually aren’t a good fit for you. 

#3 Consider integrations you will use most. 

Many membership management software will say they integrate with everything. But, it's easy to jump to the next step and miss this. Integrations are helpful but there must be a balance. Your membership management software should carry a lot of the heavy lifting and already bundle a number of key features together. There likely isn’t a one-stop-shop solution for your needs but you can mitigate the number of integrated tools.

For instance, I've written before on plugin alternatives to WordPress. So, as you review this list, understand it's vital to come at this with a list of your own, much-needed integration questions.    

Here are a few of the most common integrations to consider:

  1. Salesforce - moving member data into a CRM system like Salesforce 

  2. WooCommerce - housing sales from product to orders is vital

  3. WordPress - migration and connecting blog and website is crucial

  4. ActiveCampaign - connecting member data to automated marketing systems

  5. MailChimp - sync with an email management system

  6. Twilio - leverage text messaging to reach out to members

#4 Consider whether you can manage an all-in-one vs. cobbled together software.

What’s your budget and what do you really want to spend your time doing? There may not be one perfect solution for your needs but you can get at this better by thinking through a few things at the start. My opinion is, try to minimize cobbling together as much as possible. 

In an ideal world, you have as few logins and connections as possible. Maybe you have a member management software, CRM and/or automated marketing, and a text notification system. Now, if that’s all you need, your budget may thank you. 

But, the more you grow your followers, the more your budget starts to grow. Each strategy has its benefits and challenges. Here’s how I find it helpful to think about it: 

  • Highly cobbled allows you to have more features per individual technology but you may need an engineer to build the integration for you and there’s the chance of integrations breaking as each technology changes.

  • All-in-one allows you one or fewer key platforms to manage but you may have fewer features. Here you also have fewer systems to learn, log into, update, and manage. Most people don’t use all the robust features of each platform and would prefer to reduce the stress of having a lot of things working together and those complications.  

#5 Consider the sun in your ecosystem. 

Maybe it’s been a while since your last science class. That’s okay. I’m here to help! Everything revolves around the sun. At least most people agree with that last sentence! : ) It’s no different when it comes to your community. 

Every community technology plan has some central “sun” or the thing everything else spins around. Do you know what that thing is? It might be your CRM, folks attending your events, email, blog, or memberships. If memberships are a core part of your strategy then I recommend that your membership software be the key epicenter to your strategy.

Integrating a membership site into another website or platform can cause user confusion and frustration—both for the user and for you. If this is part of your strategy, you want to create and offer a seamless, great experience for your members.

As you can no doubt see, when it comes to online membership management software, there are a ton of things to think through. These are just five things—whew! We looked at key tools you might need, how you might evaluate the software, what your most important features are, vital integrations, whether you should manage things in an all-in-one package versus cobbled together, and finally, we looked at what the sun in your ecosystem is.

Now that you have a good grasp on what you should consider in thinking through your membership software, you’re well on your way to getting more done—and faster. 

 

5 ways to monetize your communityNeed more help taking your community digital?

You want to have a dynamic and multi-dimensional community that thrives. In order to do that, you need a strategy of both online and offline engagement. This guide will help you think through your approach to engaging a virtual community. Download the free eBook: How to Take Your Community Digital.

 

About the author: Will Rogers is the Founder and CEO of CauseMachine. Will’s career has been spent leading organizations and helping to mobilize communities to a shared vision. He has served in various leadership roles to build community engagement and movements teaching him valuable hands-on skills and experience. Will has developed business and community engagement strategies for dozens of organizations in nearly 50 countries. He and his wife have two sons and now live in Kentucky after two decades in Colorado.


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How to get more people to attend your events

So, you have an event coming up. Getting the most people you can to your event matters. My guess is, if you’re having an event, you have a lot to share with people. Events are a gateway to other great things you offer as well.

That said, an event can create energy around your brand and your mission. It can also provide an opportunity for your followers to connect and network.

Here are a few things I’ve learned over the years of hosting events, that have helped me be sure I’m checking off all of the boxes I need so I get the most people I can to attend an event. 

How to get more people to attend your events

#1 Make a Promise. 

Events can often seem like dating someone. Quickly, you start making a promise about what someone gets from your event. However, it’s important to point out the benefits attendees will get when they sign up, when they attend the event, and even after the event.  

It’s vital to show how you’re going to deliver on whatever you promise. When you do this, it helps people feel like you’ve made a solid commitment to them—just as they have—or will—to you when they register. 

#2 Clarify what attendees will get from the event. 

This step is vital. Whether you're an author or leader of a community, a clever event title and great speakers may not get you the registrants as you might think. This step is all about what problem you’re solving with the attendees. If you clearly spell out what people get from your event, your followers or visitors will register because they trust you. 

Here are just a few examples of what attendees might expect to learn or how they may be helped from attending your event: 

  • Guided connections with experts

  • Refreshment in their career

  • Best practices and expert learnings

  • Connections with others like them. Your attendee doesn’t need to feel alone

  • Matched connections to exhibitors

  • Preparation and followup resources

  • Access to content after the event

You don’t have to feel like you need to offer every single one of these, but it's definitely worth thinking through what attendees will get from your event. Reiterate your promises throughout your marketing leading up to the event. Refer to these promises during your actual event. Then, ask or survey attendees about these promises after the event—to be sure they received what they thought they would receive. 

#3 Ask others to promote the event.

Hosting and marketing an event is a great opportunity to engage your partners, exhibitors, speakers, and alumni to help promote the event. You just have to ask! Think about how you can make a promotion part of being a partner. Will you provide a set or kit of marketing messages for use on web, blog, email, and social media for your partners? 

Consider making it easy to promote the event by creating resources to help people promote your event. Think of how your partners will be best at sharing. Will it be through PDFs, images, and so on? What platforms or channels are your people most familiar with? The last thing, you might consider partnering with some of the best groups who stand to bring new registrants and offer them a percentage for each attendee they bring. You can do this easily and track it by using a discount code at checkout. This could be the incentive some of your best partners need to move the need for promotion and registration.

#4 Leverage alumni and followers. 

This group is a bit different than the folks in #4. This group of people may be helpful, but they aren’t necessarily the folks who you’ll want to invest time in creating affiliate codes and such. However, don’t forget this group in your promotion of the next event. How well you activate this group may create a buzz and registrations that bring your event from dull to a success. 

For this group of followers, be sure you ask them to share several posts on social media. Be direct. Give them the exact post and link if at all possible. People are busy, and to be honest, your event three months from now isn’t the priority for this group! : ) Ask them to share with their friends—via email and text where fitting. Ask these things several times if you have lots of room in the calendar before your next event. You might consider offering a free ticket if they can recruit five (5) attendees. Now, this assumes you’ve done well at staying in touch with these folks between events. Remember that word of mouth is most likely your greatest marketing tool—especially for events. And, you might net out more followers to your website after the event ends.

#5 Be the guide and connect relational dots.

People are looking for a guide. It’s up to you to help attendees do some relational dot-connecting. Also, events can be intimidating. Show how you're going to make the event feel more personal. Will you have time for folks to connect and get to know each other before the event? During the event? After the event? 

You can create relational dots in several ways. One big way is offering times of connection where you share stories of how your event has set others up for success. Also, for your speakers, event staff, keynote speakers, and breakout session speakers—be sure attendees get their stories in front of them. Try and think beyond the bio. Why did you ask this particular person to speak? Mention that in marketing emails leading up to the event. This will serve you well in that—you’ll gain more registrants for folks who wish to connect—and—you’ll help the speakers be able to know their why. 

These are just a few of the best ways I’ve found to help me feel confident, knowing I’ve done all I can to make an event and get the most attendees possible. If you do these things, you can rest easy knowing your event will be a success. 

 

5 ways to monetize your communityNeed more help taking your community digital?

You want to have a dynamic and multi-dimensional community that thrives. In order to do that, you need a strategy of both online and offline engagement. This guide will help you think through your approach to engaging a virtual community. Download the free eBook: How to Take Your Community Digital.

 

About the author: Will Rogers is the Founder and CEO of CauseMachine. Will’s career has been spent leading organizations and helping to mobilize communities to a shared vision. He has served in various leadership roles to build community engagement and movements teaching him valuable hands-on skills and experience. Will has developed business and community engagement strategies for dozens of organizations in nearly 50 countries. He and his wife have two sons and now live in Kentucky after two decades in Colorado.


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How to get more followers on your website

There are so many reasons why you want to get more followers to your site. Maybe you have something great to share. It’s your passion and it really helps people. The more people who see your message—the better. 

On some level, it’s a matter of stewardship. You should want to help more people with your message as a leader of your own community. You do this by gaining more followers and getting your message to a wider audience. 

So, you want to know how to get more followers on your website? Great! Here are a few real-life ways to grow your followers today and over the long term. 

How to get more followers on your website

#1 Create relevant content.

My guess is, you're already doing this fairly well. The point is—write about what people are asking about. If you follow this blog, you already know how to create content that Google ranks you for. So, for the people around you, think about your blog, through email, social media...what are the questions people are repeatedly asking you? Make a list and write about those things. 

Don’t have anyone asking you questions? No problem. Ask your followers! Survey your followers to learn more about their needs. For example, if you don't already have an email list of thousands, crowdsource on social channels like Facebook and twitter asking questions to learn more about what people who already follow you would like you to address. 

#2 Push lots of content online. 

Rule number one: be helpful. Don’t say stuff just to be saying stuff. Offer helpful advice. Engage. Space out your content so you’re always working ahead. This helps me. It’s always easier to start with some content, no matter how small, than it is to start from scratch. Here’s the point: make your content valuable by being helpful to people. 

#3 Use your content for multiple purposes.

Once you’ve written a piece of content, use it for several purposes. Write once—use the writing several times. Craft your content for a blog post and then chop it up in snippets for social media. You can get days, weeks, and months out helpful content.  

#4 Use lead generators to your advantage.

After answering some questions from your followers, over time, you will develop content that is more popular than others. Learn from this content what is most helpful for your audience and create an asset your followers can download or watch which provides value to your visitors in exchange for their email. 

Don’t overthink this. If you make it super complex, you won’t start the project and you won't finish it. Be as simple as you can and race to finish. You can get a ton of use out of a lead-generator on your site. 

#5 Use compelling and clear CTA’s.

Create clear and compelling calls to action (CTA’s). Then, place them everywhere as fitting. Be sure you have them on your homepage and on many other pages of your site. 

Be sure you’re not asking a ton of information. The name and email of contact will be fine. You want to convert your visitors, so make it a low barrier to entry. Don’t ask a visitor to do too much too soon. 

#6 Create a simple flow on your website.

If you’re selling a product, course, event, or trying to monetize your website and gain more followers, be sure to make it easy to find your products.

Also, use simple navigation and clear messaging. Don't clutter your site with a ton of different products or messages. 

#7 Equip your audience to be advocates.

Once you have an audience. It doesn’t hurt, if they are following, to ask them to share certain messages. Your followers are the most likely to share your content. So, don’t be afraid to ask them to share.

For some of your top followers or fans, consider asking them to become guest bloggers for your site. You never know the power of the community until you connect with several different writers. 

#8 Be a guide for your followers.

You are the guide for your followers. Where are you taking them? Consistently be a guide to your audience with your content. Be a teacher. 

When you write, always consider what will help your readers know how to take the next step. Work hard to keep the follower engaged by laying out the next step. 

#9 Be sure your SEO keywords are optimized.

If you’re wondering where to start, create a list of potential keyword phrases that fit what your followers are interested in. Use keyword tools like Moz or Google for doing the keyword research. 

Things like search volume and searcher intent will be vital for you to write about, so you’re the most helpful to your followers. And, doing this will give you a leg up because if you pick the right keyword for the post, you already know, because you’ve done the research, that folks are searching for it. Win-win. 

#10 Engage your audience with giveaways. 

Giveaways can be done on your website and on your social media channels. Find some things that you sell or partner with a fellow brand that your followers would enjoy. Do it at random, or even on a monthly basis. 

The point is to be helpful and have fun. Giveaways will create engagement! Doing giveaways will not only be helpful and encouraging to your followers, but it will increase your reach as your current followers share your giveaway.

#11 Study what’s working and do more of it.

Be sure, through all of this, that you have installed analytics on your website. This way, you can look back through all of these great things you’re doing and learn what’s working and what’s not working with your followers. 

You may like some content you’re churning out, but if it’s not getting any visitors, something needs to change. Study what’s gaining traction and what isn’t. You don’t have to stop creating content that isn't getting visitors. But, you may have to step back and look at what you’re doing to grow your email list or how you're sharing on social media. 

Do more of what’s working. Stop or improve what’s not working. You got this. 

 

5 ways to monetize your communityNeed more help taking your community digital?

You want to have a dynamic and multi-dimensional community that thrives. In order to do that, you need a strategy of both online and offline engagement. This guide will help you think through your approach to engaging a virtual community. Download the free eBook: How to Take Your Community Digital.

 

About the author: Will Rogers is the Founder and CEO of CauseMachine. Will’s career has been spent leading organizations and helping to mobilize communities to a shared vision. He has served in various leadership roles to build community engagement and movements teaching him valuable hands-on skills and experience. Will has developed business and community engagement strategies for dozens of organizations in nearly 50 countries. He and his wife have two sons and now live in Kentucky after two decades in Colorado.


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