Master Alumni Engagement Best Practices

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For any university, college, or school system, alumni networks are important. A network of alums doesn’t just help meet fundraising goals, but members can even act as public ambassadors, mentor students and offer post-graduation job opportunities, support athletic departments, and even help increase new student enrollment. 

But the key to all that is good alumni engagement, and not everyone does it well. Today we’ll explore some alumni engagement best practices to make your network as strong as it can be.

 

How Important is Alumni Engagement?

According to a 2020 report by the Council for Advancement and Support of Education, alumni giving at U.S. colleges totaled more than $11 billion in 2019. That’s a lot of money, but it’s not spread out evenly.

Only 8 percent of U.S. alumni give to their alma mater on average, according to that same survey of 1,451 ranked colleges. Meanwhile, the top schools in the study were seeing giving rates of 44 percent and higher. Once again, the difference is a strategic approach to alumni engagement.

Donor Search notes that a full 93 percent of alumni associations “offer no direct benefits to their members.” Let’s make sure you don’t fall into that category.

 

6 Alumni Engagement Best Practices

1. Know Your Audience

As with any community nurturing operation, the first step is to know who you are talking to. Your alumni network is mostly likely diverse, so create a few categories and different messaging for each category of alums. Make sure to keep your member database (CRM) up to date, too – there’s no point in reaching out to people who have dropped off the rolls.

  • Update your database constantly.
  • Make sure you have a system for getting 'new' alums involved.
  • Segment your target members into categories.

 

2. Tailor Content to Your Alums

Now that you have some categories set up, it’s important to create messaging that speaks to each one directly. If you’re talking to fans of the school’s sports programs, keep that in mind. Graduates from an Education program? People with a Finance degree? Take a different approach with each different group of people. Not everyone will want to engage with the school. But lifelong fans are ready to jump in and support/engage how they can. 

  • Find out what content (videos, news, articles, podcasts, etc.) your alums will find valuable (test if you're not sure).
  • Create a distinct customer journey alumni will work through, then insert relative 'asks' along the way.

 

3. Don’t Just Ask for Money

Fundraising is a big part of why the network exists, but when it comes to alumni engagement best practices, you can’t just solicit donations and nothing else. Members will start to delete or ignore the content reflexively. Instead, send them news on new programs and sports updates, offer perks from local partner businesses, and anything that will make them feel like they're still part of the community. Free guides, offers, and perks are always good choices. 

  • Add in non-fundraising communication.
  • Include local news, program updates, and sports results are all good ideas. 
  • Offer alumni discounts from partner businesses.

 

4. Mix Things Up

People get bored easily, and if you’re only reaching out via one mode of communication, it will get old fast. Plan out a healthy mix of email campaigns, articles, video content, podcasts, snail mail, and even texting. Also, use video and social media to reconnect with old alums – especially alumni-generated content, which sees a high rate of engagement. Alumni photos from the big game? Student snaps of their favorite part of campus? That’s all great.

  • Utilize different modes of communication.
  • Vary between email, newsletters, alternate platforms, etc.
  • Highlight user-generated content whenever possible.

 

5. Keep It Steady

High on the list of alumni engagement best practices is regular communication. Plan out ways to be consistent in reaching out, even as you mix up the mode of contact and message. It shows you are engaged and that effort will be appreciated. It will also keep your school fresh in the alumni’s memory.

  • Set up an editorial calendar to track content production and publishing. 
  • Look to start monthly email nurture campaigns, quarterly newsletters, regular events, and reunions.

 

6. Deliver a Sense of Ownership

Finally, the most engaging alumni networks have one thing in common: They make their members feel a sense of ownership in the institution. They probably already feel a sense of pride in the school, so you just have to take that one step further. Creativity is welcome here, but it could be done with something as simple as a survey. Take the results, listen to the members, and keep them in mind when making changes, planning events, or expanding. Then report back through your network.

  • Remind alums that they (and their honest opinion) are valued.
  • Create surveys and act on feedback.
  • Build your site on a reliable membership platform that offers features to help engage alums.

 

To Succeed, You Need a Strategic Plan to Manage Alumni 

As we’ve seen, engagement is the most important factor in a high-functioning alumni network, and the returns on your hard work can be game-changing. These alumni engagement best practices aren’t complicated, and most of them aren’t even hard to do, but they will help you give the most to your members and get the most for your institution.

 

Get Started With Cause Machine

Starting with a community engagement strategy is the secret to building a successful platform in the long term. Cause Machine helps customers build the plan of engaging a community well and then begin mapping out the technology to help support that strategy. We’re certain that you’ll find some great resources and powerful tools in Cause Machine to better engage your community. Learn how it can work for you here.

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